A Passion for People & Results
I’m a Customer Success professional supporting enterprise SaaS clients. I excel at building strong customer relationships rooted in trust, strategic adoption, and shared business goals.
I believe the best Customer Success outcomes come from listening first, understanding what success looks like for the customer and aligning with measurable impact. I enjoy connecting the dots between technical product capabilities and real-world business outcomes.
Current Position
Beefree.io — Remote: Sr. Customer Experience Specialist -
OCT 2021 - CURRENT
Support a wide range of customers, including enterprise-level accounts, through onboarding, troubleshooting, and adoption guidance within a leading SaaS design platform.Provide technical and onboarding support to enterprise clients representing several million in combined ARR, ensuring smooth deployment and long-term satisfaction.Manage an average of 15–20 tickets per day with a 55% one-touch resolution rate and 90%+ CSAT, ensuring fast and reliable support for both enterprise and self-service customers.